Hello there,

One of our customers wants to change the behaviour of the CompanyTickets button on the customer interface. Instead of showing the tickets associated with the CustomerID of the Customer, they want to show there the tickets that are in the groups where the customer has permissions to (we already have CustomerGroupSupport enabled).

We where checking the code at Kernel/Modules/CustomerTicketOverview.pm and it seems to refer to the following lines:

        CompanyTickets => {
            All => {
                Name   => 'All',
                Prio   => 1000,
                Search => {
                    CustomerID =>
                        [ $Self->{CustomerUserObject}->CustomerIDs( User => $Self->{UserLogin} ) ],
                    OrderBy        => $Self->{OrderBy},
                    SortBy         => $Self->{SortBy},
                    CustomerUserID => $Self->{UserID},
                    Permission     => 'ro',
                },
            },

Is there any way we can change the criteria to match this customer's expectation?

Thanks,

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia