I have almost found what I am looking for. I added the following line to the AgentTicketQueueTicketView.dtl file just after the entry for the ticket age $Env{"Box0"}$Text{"Acted on"}: $Data{""}$Env{"Box1"} What I need to know is what $Data{} hash key is used to reference the change_time DB column (similar to the ticket's age referenced by $Data{"Age"}). I have tried $Data{"Changed"} but that did not provide any results. --- Colby Williams IKANO Communications ________________________________ From: Colby W. [mailto:colbyw@ikano.com] Sent: Thursday, 29 September 2005 8:51 AM To: 'otrs@otrs.org' Subject: Ticket Last Updated option in QueueView Is there a way to add an entry in QueueView that will display the date stamp of when a ticket was last updated/modified? Thank in advance, Colby Williams IKANO Communications