Sorry about that, I never used MS IE while some of our customers do. I'll fix my settings, thanks! On Sun, 2009-12-06 at 00:53 +0100, Nils Leideck - ITSM wrote:
Hi,
On 05.12.2009, at 21:49, Mikhail Lukin wrote:
Make the header "queue" invalid - and it will be grayed in any selection list
On Sun, 2009-12-06 at 04:39 +0800, Mohamed Zakaria wrote:
Hi,
In OTRS, u can add your own queues. I want to create a queue title.
For example, I create a queue called "technical problems", and in that queue two sub queues called "hardware problems" and "software problems". And I do not want the customers to be able to choose the "technical problems" but they can see the queue, sort of a queue header or title. Can this be done?
Thanks, Zak
be careful, doesn't work in MS IE !!
Use "Queue Own Selection" instead. There you could even hide the real Queue name and show any comment you add to the queue.
Nils Leideck
--
Nils Leideck Senior Consultant nils.leideck@leidex.net
https://webint.cryptonode.de / a Fractal project
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-- regards, Mikhail