The TurnkeyLinux Amazon Appliance I am using is a Debian Wheezy install using standard aptitude packages.  This VM is supposed to work out of the box but it obviously doesn’t. I am trying to stomp errors out as I see them:

In OTRS Error Log:

OTRS-CGI-10      No plain article (article id 66) in database!

and

“/etc/ssl/certs not writable!”  

Any help pointing me in the right direction to fix these would be most appreciated

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Thank you!

Scott R. Morgan

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen
Sent: Tuesday, October 07, 2014 3:21 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] OTRS Appliance Errors

2014-10-06 19:56 GMT+02:00 Scott R. Morgan <smorgan@mamafus.com>:

I am on my second different aws OTRS appliance (previously JumpBox now TurnkeyHub OTRS) and am still having a heck of a time getting a functional system setup. 

Are you choosing the appliance for at specific reason? OTRS is not too hard to get running, at least on a system supporting RPM packages. Amazon's own AMI Linux is built on RedHat/CentOS and has the RPM system. You could be up and running just by downloading the RPM package from otrs.com and installing it. (As far as I remember, it's been a while).

Lars