Hi,

I'm new to OTRS, and am trying to have it use an existing XBase table as an External Customer Backend... which sounds possible from the docs...

So far I've:

• installed XBase perl module for reading/writing XBase files,
• added the "$Self->{CustomerUser}" to my Config.pm, with a DSN for the  new XBase module. (That is, 'DBI:XBase:/opt/otrs/mcm', which points to the dir with the xbase files).

Now in the webui I get:

• Can't connect to database! at /opt/otrs//Kernel/System/CustomerUser/DB.pm line 56.

(Should I worry about the double "/" before the Kernel dir???)

and in the system messages log (Fedora Core 5, btw) I get:

• Unknown database type! Set option Database::Type in Kernel/Config.pm to (mysql|postgresql|maxdb|oracle|db2|mssql).

Is the error message correct that only the listed DB types can be used? I had hoped any DBI compatible access method would work???

Or by moving the CustomerUser portion from Defaults.pm into Config.pm, did I screw something up???

Thanks in advance,

MikeM

Mike Morris

The Music Place

1617 Willowhurst Avenue

San Jose, CA 95125

(408) 445-ARTS (2787)

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