Hi ,

1. How to find the customer  update time.  Any Ticket agent update time  that is  change time of ticket . same way customer also updated ticket is  change time   or any option there Column  in  database.

2. Specify ticket dynamic value where store in database in ticket table not having, how to linking dynamic field values in tickets . any ticket number base how to find out dynamic  value.

Please anybody help me

Thank you

Regards,

Kalyana chakravarthy M .P,

Sr software Engineer.