IMHO, in a scale of value from 1 - 10:<br><span class="Apple-style-span" style="color: rgb(31, 73, 125); "> </span><br><div class="gmail_quote"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">

<div lang="EN-US" link="blue" vlink="purple"><div><p><span lang="EN-IN" style="color:#1F497D"><span>1.<span style="font:7.0pt &quot;Times New Roman&quot;">       </span></span></span><span lang="EN-IN" style="color:#1F497D">Ticket  can be created either by mail/ browser</span></p>

</div></div></blockquote><div>10 </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div lang="EN-US" link="blue" vlink="purple"><div><p><span lang="EN-IN" style="color:#1F497D"><span>2.<span style="font:7.0pt &quot;Times New Roman&quot;">       </span></span></span><span lang="EN-IN" style="color:#1F497D">Ticket can be assigned to some group mail/personal mail.</span></p>

</div></div></blockquote><div>7 (to a group or more then an agent is not easy for me to manage, responsible/owner some times is not enought) </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">

<div lang="EN-US" link="blue" vlink="purple"><div><p><span lang="EN-IN" style="color:#1F497D"><span>3.<span style="font:7.0pt &quot;Times New Roman&quot;">       </span></span></span><span lang="EN-IN" style="color:#1F497D">Ticket can be tracked ,SLAs can be monitored</span></p>

</div></div></blockquote><div>10 </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div lang="EN-US" link="blue" vlink="purple"><div><p><span lang="EN-IN" style="color:#1F497D"> </span></p>

<p><span lang="EN-IN" style="color:#1F497D"><span>4.<span style="font:7.0pt &quot;Times New Roman&quot;">       </span></span></span><span lang="EN-IN" style="color:#1F497D">Mail should come when someone responds the ticet.</span></p>

</div></div></blockquote><div>10 </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div lang="EN-US" link="blue" vlink="purple"><div><p><span lang="EN-IN" style="color:#1F497D"><span>5.<span style="font:7.0pt &quot;Times New Roman&quot;">       </span></span></span><span lang="EN-IN" style="color:#1F497D">Reports should be available.</span></p>

</div></div></blockquote><div>6 (lack in some features in native mode and is not really easy some time to have what you really want) </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">

<div lang="EN-US" link="blue" vlink="purple"><div><p><span lang="EN-IN" style="color:#1F497D"><span>6.<span style="font:7.0pt &quot;Times New Roman&quot;">       </span></span></span><span lang="EN-IN" style="color:#1F497D">Customer can do attachment and select priorities.</span></p>

</div></div></blockquote><div>10 </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div lang="EN-US" link="blue" vlink="purple"><div><p><span lang="EN-IN" style="color:#1F497D"><span>7.<span style="font:7.0pt &quot;Times New Roman&quot;">       </span></span></span><span lang="EN-IN" style="color:#1F497D">Customers should be created such that different products can be assigned to him for ticket generation for that product</span></p>

</div></div></blockquote><div>na (not understand or not used) </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div lang="EN-US" link="blue" vlink="purple"><div>

<p><span lang="EN-IN" style="color:#1F497D"><span>8.<span style="font:7.0pt &quot;Times New Roman&quot;">       </span></span></span><span lang="EN-IN" style="color:#1F497D">Customer can view/get notification on receiving ticket/change of status- NOT ALL But some notifications</span></p>

</div></div></blockquote><div>8 (or all or nothing or with notification (event) but with hard work ;) )</div><div> </div></div>