I can see that you can also link ticket to a master in bulk action. Untortunetly it is imposible to set a ticket as a Master once it was created. I am just testing the feature it would be good to have simple documentation or video so looking forward to it. Regards Adam Franz Esberger pisze:
Master/Slave is a function that is installed from the package repository.
gaaa! just had to choose the right Mirror and hit Refresh, THANKS for that hint, maybe the Documentation could state that a _little_ more clearer - okay, now the package is installed i'm able to set NEWly created tickets to master, found no way to do that post creation? Moreover, when trying to link a ticket to such a master ticket, note's and closing events don't appear on the slave (ticket) - as we might have expected?
So i cannot wait to see this thing in action in that video from you, so i might see what i've done wrong.
regards, ffe
Shawn Beasley schrieb:
Hi,
On 06.10.2009, at 13:34, Franz Esberger wrote:
Hi,
i think there should be "new" Link Types (but i don't get them) in order to link two existing Tickets that have some Context and should be handled equally (Notes, Closing etc)
The short is, you have to mark a ticket as master, then tickets can be linked to this master during creation or afterward. Sorry, so short :(
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