Dear list, I'm playing with test installation of OTRS. Most things work as advertised, but I have one problem I cannot find a solution to... (I did read TFMs and am fairly sure, that this was not on the list). To the problem: I'd like to stop the customer from changing the ticket state after it was moved to queue to which that customer has read only access (via group access) I've enabled customer groups, the customer is a member of the specified group with ro access, the queue belongs to the specified group. The behaviour is the same in in 2.1.7 and in 2.2 beta (the platform is Debian, both installations from packages, the latter is the experimental package rebuilt for etch). Did anyone encounter such a problem? Best regards Miroslaw Baran