Hi,

This should be really simple, but I can't figure out what I'm doing wrong. I want to send a notification to the customer when her ticket is moved to a specific queue.

1. I have created a new event in "Admin -> Notifications (Event)".

2. In "Events" I have selected "TicketQueueUpdate".

3. In "Ticket Filter" I have selected the queue, that the ticket will be moved into.

4. In "Recipient" I have selected "Customer".

5. Finally, in "Notification" I have just entered "test" in both subject and text.

When I move the ticket into the queue selected in (3) above, nothing happens. Do I need to enable something?

We're on OTRS 3.3.7