Can someone please help me?
I like to create a template for a one of my queue.
 
EXAMPLE; We have a queue called "NewHire", and we would like to add a template to it; so when a customer submitt a "new hire request", we would like the template to pop-up and have them fill out the blanks. The template is just a word document. Any ideas on how to do this? I'm using the lastet OTRS on windows enviroment.
thank you,
 
-Tony
 

---

Shed those extra pounds with MSN and The Biggest Loser! Learn more.