Hi everyone,
<div><br></div><div>The subject says it all, pretty much.</div><div><br></div><div>We currently create a lot of phone tickets and immediately assign them to an employee. The downside to this approach is that it is not possible to see which agent has actually handled the original call.</div>
<div><br></div><div>Is this information stored anywhere, and how could I show this in the ticket zoom page?</div><div><br></div><div>Best regards,</div><div><br></div><div>Aron Rotteveel</div>