Hi Jean,

SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose

Set "StateDefault" to "closed".

If you do this, the default state of a reply is "closed". Users can still select "open", "pending" and other states. If you want to force the state to always be closed with no option to select anything else, you need to delete all entries except "closed" from StateType in the same configuration screen (just below StateDefault). Don't worry about deleting things in SysConfig, you can always revert to the default.


Lars

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jean BROW
Sent: Tuesday, December 07, 2010 5:18 PM
To: otrs@otrs.org
Subject: [otrs] Next ticket state on tickets

Hi all,

How do I change so "Next ticket state:" always is "sucsessfull closed" when we replay to tickets?

Ticket History

Hi,

If you want close a ticket after replay, configure this line is the
sysConfig

_Dans Ticket -> Frontend::Agent::Ticket::ViewCompose_

Ticket::Frontend::AgentTicketCompose###StateDefault = close

Regards,

Claude
-------- Message original --------
Sujet : [otrs] Next ticket state on tickets
De : Jean BROW <everydaywow@gmail.com>
Pour : otrs@otrs.org
Date : 07/12/2010 17:18
> Hi all,
>
> How do I change so "Next ticket state:" always is "sucsessfull closed"
> when we replay to tickets?
>
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Hi all,

How do I change so "Next ticket state:" always is "sucsessfull closed" when
we replay to tickets?