Re: [otrs] Pending on customer

"Pending reminder" is a reminder for the Agent, not the Customer. I don't want to waste staff time sending out customer reminders when the staff get reminded by OTRS, I want OTRS to remind the customer itself. Steve Gabriele D'Andrea wrote:

Well, it's the pending reminder option (having installed italian translation, I didn't remember english terminolgy)

Gabriele

----- Original Message ----- From: "Steven Carr" To: "User questions and discussions about OTRS.org" Sent: Sunday, June 24, 2007 10:47 PM Subject: Re: [otrs] Pending on customer

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