Hi,

I upgraded from OTRS 3.3 to 4.01.02 moving the system from Windows to Linux.

Everything is ok, except that when replying to a ticket the system is not showing salutation, response template and signature TEXT but the following code:

$QData{"Salutation"}
$QData{"StdResponse"}
$QData{"Signature"}

$TimeShort{"$QData{"Created"}"} - $QData{"OrigFromName"} $Text{"wrote"}:
$QData{"Body"}

Any idea about what went wrong and how to fix it?

Thanks

paolo mosconi