I also keep getting this error invalid James (rfc822)! invalid Kenney in the phone view when trying to add a ticket
-----Original Message-----
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] On Behalf Of Jeremy
Kenney
Sent:
To: otrs@otrs.org
Subject: [otrs] Revisions i would
love to see.
We are a small outsource support
facility for ISP’s we currently have a ASP ticket system. We want to move to OTRS but it has some
limitations that keep us from moving forward.
We would like to see a survey system
built into the system. We would
also like to a layout for customers that allow ISP’s to login and issue
alerts to us like equipment problems and other such issues. Also support for database client
database searches allow us to search the ISP’s database for specific
information that would be added to the ticket such as telephone number username
and password information.
Also a more tighter link between the
tickets and the clients.