Forgot to say I'm running 2.4.4 and it's about event-based notifications.

Thank you!

Misha


----- Original Message -----
From: "Misha" <maillist@bluenix.nl>
To: otrs@otrs.org
Sent: Monday, October 5, 2009 12:41:07 PM GMT +01:00 Amsterdam / Berlin / Bern / Rome / Stockholm / Vienna
Subject: [otrs] Notifications contain Article content

Hi,

I've configured a notification to be sent to the customer when the state  
of the ticket changes to pending auto close+. The ticket changes to this  
state when an agent replies to a notification by e-mail.

The thing is: When an agent replies to a notification, and so changes the  
ticket-state to auto-close+, the configured notification to the customer  
is beeing sent fine, but it contains the complete content of the e-mail  
sent by the agent. I didn't configure the notification to contain all  
that, but only to contain one fixed line of text.

Why is the content of the message/article included in the notification and  
how can this be prevented?

Thank you in advance!

Regards,
Misha
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