Hi Daniele, Thanks for your explanation, I just created a new ticket, marked it as master and then I went to some other ticket and clicked on the Link button, then I paste the ticket number of the master ticket on the Ticket# box but before clicking the Link button, I guess I should choose if it's a master or slave type of link but it only shows to me parent and child options. Am I missing something here? Leonardo Certuche On 5 March 2010 10:06, CARNINO Daniele (FIAT ITEM) < daniele.carnino@fiatgroup.com> wrote:
I've tested this feature once, but I remember that has seemed rather tricky to me, but working. In order to use this feature, you need to manually open a new ticket and set it as a master first, then link the others ticket you wish to control to the master, which should be visible in the link list, now. As far as I can remember there's no way to use an existing ticket as a master: you need to open one only for this purpose. Anyway, is more complex to explain than to make it, believe me: sorry for the confused explanation, d.
________________________________________ Da: otrs-bounces@otrs.org [otrs-bounces@otrs.org] per conto di Leonardo Certuche [leonardo.certuche@itcon-ltda.com] Inviato: venerdì 5 marzo 2010 15.18 A: User questions and discussions about OTRS. Oggetto: [otrs] unable to use master/slave feature
Hi there,
We have OTRS 2.4.5 with ITSM 1.3.2 and just installed http://ftp.otrs.org/pub/otrs/packages/MasterSlave-1.0.1.opm in order to take advantage of its features (announced at http://otrs.org/2.4/features/ )
I installed the package, reload the web interface and even restarted the OTRS service but I still don't see the master or slave options when linking a ticket (I only see parent and child options)
I'm assuming this options are shown at /otrs/ index.pl?Action=AgentLinkObject&SourceObject=Ticket< http://index.pl?Action=AgentLinkObject&SourceObject=Ticket> is that right? Is there something else I should do in order have this feature working?
Thanks,
Leonardo Certuche
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