--- Alexander Scholler
Hi Richard,
Richard Mollel schrieb:
Hi, I am trying to configure otrs to copy a manager the closing email of every ticket, regardless of agent or queue the ticket was associated with. Simply to keep stock of what actual emails have been closed, realtime, rather than running reports every now and then querying for closed tickets.
Any tips of on how to achieve this welcomed. Running otrs 2.0.4
_Thanks
Richard
I got the statement from otrs.de that OTRS can not handle such online-actions that are not directly implemented like "priority-change-notifications".
I suggest the following without concret implementation details:
* Build an GenericAgentJob that runs every e.g. 10 min * This job searches for all closed tickets with an empty ticketfreekey8/value8 * Set ticketfreekey8 to reported_to * Mail the information you want to manager@company.tld * Set ticketfreevalue8 to manager@company.tld
I don't know how to implement this mailing-function. Perhaps quick and tirty hard-coded within an modified GenericAgent.pm, or better through a self written modul !???
Bye, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Mmmhhh....thanks for the tip...i will try come with the solution, and if successful, post it here. __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com