Re: [otrs] Customer answer by mail?

18 Dec 2002

      Martin                                                                 
                    Edenhofer            Para:   otrs@otrs.org                             
                                 Asunto:      Re: [otrs] Customer answer by mail?  
                    Enviado por:                                                           
                    otrs-admin@ot                                                          
                    rs.org                                                                 

                    12/18/02                                                               
                    03:21 PM                                                               
                    Por favor,                                                             
                    responda a                                                             
                    otrs                                                                   

Hi Martin,
...
Hi Diego,
...
On Wed, Dec 18, 2002 at 02:50:15PM -0300, Diego Fernandez wrote:
...
...
...
...
Is it possible to receive requests directly by mail?
I don't know how.
Ahh! You mean directly via SMTP?
Yes, if you write an email to otrs@your.host (of course this
machine/MTA needs to be configured ...).
And For example,
a customer store a Request via web to this queue: Servicios Gestionados
(SG@helpdesk.openware.biz) that I have in my system. A new Ticket is
generated and sent an autoreply to the customer with the ticket number.
An Agent answers this request via web, and sends the  mail to the
customer.
Can that Customer reply to that answer via mail(The mail address will
be
SG@helpdesk.openware.biz)?,
Yes. This is a normal job. The customer can use the web interface or/and
the
email interface.
I'm using sendmail as MTA. To which script or binary should I passed the
incoming mail?
...
Martin
Thanks,
 Diego.