11 Jan
2010
11 Jan
'10
6:12 p.m.
On Mon, 11 Jan 2010 16:16:39 +0100, Axel Christ
That would be neither closed nor open, it would be a pending state!
No it wont be :-) This is how we would like to handle 'problems' and 'changes' according to our ITIL effort. Having it in a 'pending' state messes up the escalation feature, and 'pollutes' the searches for my agents. As far as they care this ticket/incident is out of their hands, they have done what they can do.
Cheers,
Thank you for the suggestion! -- Stein Erik