[otrs] Add new types for service [OTRS 3.0.11 + ITSM]

11 Jan 2012

      Hi.

How do I add new types for service?
I look at general_catalog in MySQL, but i think this is not the right way.

   *id * * general_catalog_class * * name* * valid_id*  14
ITSM::Service::Type End User Service 1  15 ITSM::Service::Type Front End 1
16 ITSM::Service::Type Back End 1  17 ITSM::Service::Type IT Management 1
18 ITSM::Service::Type Reporting 1  19 ITSM::Service::Type IT Operational 1
20 ITSM::Service::Type Demonstration 1  21 ITSM::Service::Type Project 1  22
ITSM::Service::Type Training 1  23 ITSM::Service::Type Underpinning
Contract 1  24 ITSM::Service::Type Other 1

 11 rows in set (0.00 sec)

May you help me?

Thank you.

--!  *Dilson Tomé Rainov
*