Nice Gerald,

That tip made the trick... Now about the other question, do you have any clue of how I can do it?

"Is there any way to create a new ArticleType (I.E: xmpp-notification) so I can create an Notification Event and use it to notify my Agents via Jabber instead of creating a Ticket Event?"

Regards,

Daniel Santos
daniel.santos@etice.ce.gov.br
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br
+55 85 3101.6600

On 06/26/13 11:26, Gerald Young wrote:

http://forums.otterhub.org/viewtopic.php?f=60&t=19936

On Wed, Jun 26, 2013 at 10:13 AM, Daniel Santos <daniel.santos@etice.ce.gov.br> wrote:

Hi there.

What's the correct way to add a new field (JabberUID) in the Agent's profile so we can configure our Agents to receive notifications on email and Jabber?

I'm thinking on setting up a Ticket Event to make it send these Jabber notifications when a Ticket reaches its EscalationTime.

Is there any way to create a new ArticleType (I.E: xmpp-notification) so I can create an Notification Event and use it to notify my Agents via Jabber instead of creating a Ticket Event?

Thanks in advance!

--
Daniel Santos
daniel.santos@etice.ce.gov.br
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br
+55 85 3101.6600

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