21 Jan
2006
21 Jan
'06
12:10 a.m.
On Fri, 2006-01-20 at 12:09 +0000, KartheeK wrote:
Hello,
There is this setting in: /opt/otrs/Kernel/System/PostMaster.pm
# PostmasterFollowUpState # (The state if a ticket got a follow up.) [default: open] $Self->{PostmasterFollowUpState} = 'open';
PostmasterFollowUpState still it forces a static state to be applied to the ticket on reply. I'd like to leave the ticket state unchanged after an email followup. Is this doable? -- Luca Corti PGP Key ID 1F38C091 Adesso dico: "Prima di tutto il resto, imparare ad ascoltare."