thank you very much.
another query is that i am trying to filter e-mails based on subjects

for eg: if my subject is companyname:order[order no]:order received

how can filter all the e-mails that come for order received?? i tried [*] order received. but these mails dint get filtered. is there a specific wild card character or specific format for searching. please let me know if you know.

thank you

From: "Gabriele D'Andrea" <gabriele.dandrea@ecohmedia.com>
Reply-To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
Subject: Re: [otrs] using postmaster filters
Date: Wed, 25 Jul 2007 14:31:43 +0200

----- Original Message -----

From: pri pri

To: otrs@otrs.org

Sent: Wednesday, July 25, 2007 11:20 AM

Subject: [otrs] using postmaster filters

i tried to set filters for moving tickets automatically inside the system. that is i set priority and set it to a particluar queue if the state is changed. will this work ??

No, it won't work, the postmaster filter is used to filter incoming messages fetched from mail, to do what you want to, you need to use the Generic Agent

Gabriele

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