Hi Chris, On Mon, Dec 22, 2003 at 04:03:09PM +0100, Reurings, Chris wrote:
After a few weeks of testing the system, I had a question about the ticketview. Is it possible to use the contenttype text/html instead of text/plain? So I can view HTML mail directly with the ticketview instead of viewing the attachments. That would be very nice.
The problem, because the page is already a text/html page. And e. g. the <body> tag can just used one time for the page... so you need to use something like iview/iframe/frame (IMO). (http://www.w3.org/TR/REC-html40/present/frames.html and http://host/otrs/index.pl?Action=AgentZoom&TicketID=224&Subaction=ShowHTMLeM...)
Our company was, before implementing OTRS, using templates for outgoing mail. Is there a way to use them again? I would be very nice to send HTML mail ass well.
Of course, you can use email templates (auto responses, std. responses) for text/plain messages.
Chris Reurings
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!