
24 Nov
2008
24 Nov
'08
6:52 a.m.
Hi All, My instance of OTRS was hanging up/very slow response time, so in all my wisdom I decided to reboot the host. Not such a great idea since it appears there may have been a transaction, or something processing at the time. :) Anyhow, I was hoping if someone could help me figure this one out? My instance of OTRS is having the below error: Can't use an undefined value as an ARRAY reference at /var/data/otrs/Kernel/Modules/AgentTicketQueue.pm line 810. Below is line 810 of AgentTicketQueue.pm: my @QueuesNew = @{ $Param{Queues} }; Do you have any ideas on how I could resolve this issue? Thanks in advance!, Shawn