Hello :-)

      

      After using 3.0.7's UPGRADING instructions to upgrade from 3.0.7
      to 3.0.8 (from otrs-3.0.8.tar.gz), the OTRS logon page
        displayed "the browser you are using is too old". 
        /var/log/apache2/error.log pointed to an OTRS permissions
        problem.

        

      root@system:~# ls -l
        /opt/otrs/var/

        total 44K

        drwxrwsr-x 2 otrs www-data    1 May 24 13:54 article

        drwxr-xr-x 2  500 users      88 May 24 13:54 cron

        drwxr-xr-x 2  500 users      64 May 24 13:54 fonts

        drwxr-xr-x 3  500 users       8 May 24 13:54 httpd

        drwxrwsr-x 2 otrs www-data    8 Jun  1 15:02 log

        -rw-r--r-- 1  500 users     24K Oct 26  2010 logo-otrs.png

        drwxr-xr-x 2 root root       16 May 24 13:54 packages

        drwxrwsr-x 2 otrs www-data    1 May 24 13:54 sessions

        drwxrwsr-x 2 otrs www-data    1 May 24 13:54 spool

        drwxrwsr-x 2 otrs www-data 4.0K May 24 13:54 stats

        drwxrwsr-x 4 otrs www-data   32 Jun  1 15:04 tmp

      

      The installation procedure used was compared with the 3.0.7 fresh
      installation procedure and was identical except for copying the
      old Config.pm, GenericAgent.pm and ZZZAuto.pm files.

      

      Here is the exact procedure used (sorry about any line-wrapping):

      

      root@system:~# /etc/init.d/cron stop;
        /etc/init.d/apache2 stop

      root@CW8vDS:~# old_ver=3.0.7; new_ver=3.0.8

      root@system:~# dir=/var/opt/otrs/backup/$old_ver;
        mkdir -p $dir && chown otrs:otrs $dir \

          && /opt/otrs/scripts/backup.pl -d $dir

      root@system:~# mv /opt/otrs /opt/otrs-$old_ver

       root@system:~# cd /opt
        && tar -xzf /root/Repository/otrs-$new_ver.tar.gz \

          && ln -s otrs-$new_ver/ otrs

      root@system:/opt# cd /opt \

          && cp -p otrs-$old_ver/Kernel/Config.pm
        otrs-$new_ver/Kernel/ \

          && cp -p
        otrs-$old_ver/Kernel/Config/GenericAgent.pm
        otrs-$new_ver/Kernel/Config \

          && cp -p
        otrs-$old_ver/Kernel/Config/Files/ZZZAuto.pm
        otrs-$new_ver/Kernel/Config/Files/ 

      root@system:/opt# cd /opt/otrs/ \

          && bin/otrs.SetPermissions.pl
        --otrs-user=otrs --otrs-group=otrs \

             --web-user=www-data --web-group=www-data
        /opt/otrs

      root@system:/opt/otrs# cd /opt/otrs/ \

          && bin/otrs.RebuildConfig.pl \

          && bin/otrs.DeleteCache.pl

      root@system:/opt/otrs# /etc/init.d/cron start;
        /etc/init.d/apache2 start

      

      It would probably be OK to set ownerships/permissions the same as
      3.0.7 but would be time-consuming and error prone; better to fix
      whatever I did wrong.

      

      Best
      

      

      Charles