Summary:

> Newly added-to-AD customers are unable to login to OTRS as they get errors

(what errors?)

> Is there a way OTRS sync with AD?

Not for customers. And it's unnecessary, as OTRS, properly configured according to the docs for backends, will directly query AD.

>Also for some users, I get Authentication OK, but no such user.

Is this the same or different error as part 1?

Note that you will want to have both Customer Auth and CustomerUser backend connections to AD.

Please read the docs and, if it helps at all, my troubleshooting LDAP post: http://forums.otterhub.org/viewtopic.php?f=60&t=16543

Also, make sure your multiple backends are consistently numbered.

On Wed, Feb 5, 2014 at 11:26 PM, Darshak Modi <darshak.modi@elitecore.com> wrote:

Thanks for input. But it is already set to LDAP.
This happens only to new customers created in AD.
On 1/31/2014 8:39 PM, Alvaro Cordero wrote:
Hello, Customer auth, needs to be configured in Config.pm and also in sysconfig via de Moduel FrontEnd::Customer::Auth, there you need to set the authentication mode to LDAP, otherwise it will happen what you describe.

Regards

2014-01-30 Darshak Modi <darshak.modi@elitecore.com>

Hello,

We are seeing the customers currently added to AD are unable to login into OTRS as they get errors.
Is there a way OTRS sync with AD ?

Also for some users, I get Authentication OK, but no such user.
Can someone help ?

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--
___________________________
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alvaro@gridshield.net
www.gridshield.net
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs