RE: [otrs] Email configuration questions

23 Aug 2005

      I agree that it is entirely based on your needs. We have 4 different
business units, each assigned an email address that dispatches to a specific
queue where an approving authority is notified of queue objects awaiting
their "approval".

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Dehnert James Sr
Sent: Tuesday, August 23, 2005 1:11 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Email configuration questions

I'd say thats up to you.  We don't have too much volume so all mail  
comes to 1 address and we dispatch it from there.

I suppose you could set up a number of addresses and have support  
requests go right to a specific queue, but your end users will need  
to know what to send to where.

Volume would dictate I think

On Aug 23, 2005, at 9:41 AM, James Marcinek wrote:
...
Thanks for the reply.
I added the user information as per your info. Does each queue have  
to have a
separate email account or can one email account be used for the whole
application?
Thanks,
James
"User questions and discussions about OTRS.org"  
<otrs@otrs.org>
wrote:
...
James,
We have an Exchange mail system also here. What you'll need to do  
is to
ensure that you have POP3 setup on the Exchange side as an available
protocol, some administrators disable this in favor of IMAP, HTTP,  
and/or
RPC communications.
You will need to make the following configuration changes to your
Defaults.pm file
$Self->{CheckMXRecord} = 0; (Unless you want to do DNS Lookups  
for
external email)
$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
    $Self->{'SendmailModule::Host'} = 'IP Address of Mail Server';
    $Self->{'SendmailModule::AuthUser'} = 'NT User name (without  
domain)';
    $Self->{'SendmailModule::AuthPassword'} = 'NT User Password';
Samples of these configurations should be in the Kernel/Config/ 
Defaults.pm
file for your reference. Also, check out the 1.3.2 documentation  
online as
it provides decent instructions on getting cronjobs to work.
Thanks,
Brad
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On  
Behalf Of
James Marcinek
Sent: Monday, August 22, 2005 3:25 PM
To: otrs@otrs.org
Subject: [otrs] Email configuration questions
Hello Everyone,
I just started using OTRS and have configuration questions that I  
hope
someone
can   answer for me. I have been reading through the manual but  
I'm not
getting
enough out of it to grab the concepts.
I set OTRS on a CentOS 4(open source RHEL) running apache and  
mysqld. This
has
been setup and is running.
Our email server is on an exchange system. Although I've seen the  
POP3
settings,
I would appreciate it if somebody could explain how to setup  
access to the
mail
server. If I use the web gui to create an email account do I still  
have to
automate a cron job to get mail? Should I use more than one email  
account to
recieve mails? What mail account is used to send emails from OTRS  
(and how
to
set it up to authenticate and send to exchange).
Thanks,
James
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RE: [otrs] Email configuration questions

West, Bradley G.