[otrs] PostmasterFollowUpState

13 Jan 2006

      Hello, 

I woder which are the valid values for the PostmasterFollowUpState
configuration parameter. By default it is set to 'open', which causes
closed tickets to be reopened upon followup.

I'd like to avoid state changes on followup by the customer. Is there a
value which leaves the ticket state untouched?

thanks

-- 
Luca Corti
PGP Key ID 1F38C091
BOFH excuse of the moment:
Incorrectly configured static routes on the corerouters.