> To do what you need use Notification event and chose Customer as destination for your especific event.

That’s exactly what I did:

1. I have created a new event in "Admin -> Notifications (Event)".

2. In "Events" I have selected "TicketQueueUpdate".

3. In "Ticket Filter" I have selected the queue, that the ticket will be moved
into.

4. In "Recipient" I have selected "Customer".

5. Finally, in "Notification" I have just entered "test" in both subject and text.

It just doesn’t work. Does it work for you?


--
Lars




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