Hi,

have you checked the history of the tickets?
are you shure that otrs is setup that correctly that i tries to send an email notification?
if it is there should be an enty in he history of a new ticket that a notification was send.

Li


otrs-bounces@otrs.org schrieb am 11.11.2005 02:35:58:

> Yes, I have checked the maillog and there are no entries for my otrs user.
>
> ----- Original Message -----
> From: "Pim Rupert (Lemonbit)" <pim@lemonbit.nl>
> To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
> Sent: Thursday, November 10, 2005 8:15 PM
> Subject: Re: [otrs] SMTP Problem
>
>
> >>  I have recently installed OTRS and it is a fine trouble ticket  system,
> >> however I am having problems getting the email  notifications to work on
> >> the FreeBSD system which I installed it  upon. I know that SMTP works
> >> fine on the system since I have  various other apps which use SMTP port
> >> 25 etc .. I am simply  looking for my technicians to receive a
> >> notification when a new  trouble ticket is created in the queue. I setup
> >> OTRS to use SMTP  and not sendmail but it just seems that the software
> >> refuses to  send out the email.
> >
> > Have you checked your maillog?
> >
> > --
> > kind regards,
> > Pim Rupert
> > Lemonbit Internet
> >
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