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Ticket History

Hi FreeBSD,

It's an issue with your FreeBSD jails setup.

See this thread from last year:
http://lists.otrs.org/pipermail/otrs/2009-June/026720.html

Michiel Beijen
Senior Consultant

OTRS BV
Schipholweg 103
2316 XC Leiden
The Netherlands

T: +31 71 8200 255
F: +31 71 8200 254
I: http://www.otrs.com

True Ownership and Control of Your Data: Free 30-day Trial for OTRS
OnDemand: http://www.otrsondemand.com/

Dear List Members

I had been trying to install otrs in my FreeBSD jail. I have followed
all possible instructions, with no success. I have used the ports tree,
also tried to download manually and set up. checked all possible perl
modules, tried both installation from the ports and manual installation
from CPAN. I even tried with different versions of perl, as suggested by
some website. So far I have re-created the Jail at least four times --
and the same problem persists.

Would appreciate if someone could please help.

Thanks
----------------------------

when I go to the installer.pl URL, the message is

Software error:

Function not implemented at
/home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230.

For help, please send mail to the webmaster (freebsd@localhost), giving
this error message and the time and date of the er ror.

the apache log tells me
[Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29
09:18:29 2010] installer.pl: Use of uninitialized value in shmctl at
/home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 253.
[Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] ERROR:
OTRS-Installer-10 Perl: 5.12.2 OS: freebsd Time: Fri Oct 29 09:18:29 2010
[Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3]
[Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Message: Can't
remove shm for log: Function not implemented
[Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3]
[Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Traceback (8509):
[Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Module:
Kernel::System::Log::CleanUp (v1.62) Line: 254
[Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Module:
Kernel::System::Log::new (v1.62) Line : 105
[Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Module:
/home/jail/r/usr-local/otrs/bin/cgi-bin/installer.pl (v1.31) Line: 53
[Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3]
[Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29
09:18:29 2010] installer.pl: Use of uninitialized value in shmread at
/home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230.
[Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29
09:18:29 2010] installer.pl: Function not implemented at
/home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230.


list of the installed packages are
apache-2.2.16_1 Version 2.2.x of Apache web server with prefork MPM.
apr-ipv6-devrandom-gdbm-db42-ldap24-mysql55-1.4.2.1.3.10 Apache
Portability Library
arc-5.21o_1 Create & extract files from DOS .ARC files
arj-3.10.22_4 O pen-source ARJ
aspell-0.60.6_3 Spelling checker with better suggestion logic than
ispell
autoconf-2.67 Automatically configure source code on many Un*x
platforms
autoconf-wrapper-20071109 Wrapper script for GNU autoconf
automake-1.11.1 GNU Standards-compliant Makefile generator (1.11)
automake-wrapper-20071109 Wrapper script for GNU automake
bsdpan-Authen-SASL-2.15 Unknown perl module
bsdpan-Bit-Vector-7.1 Unknown perl module
bsdpan-Carp-Clan-6.04 Unknown perl module
bsdpan-Class-Inspector-1.24 Class::Inspector - Get information about a
class and its st
bsdpan-Compress-Raw-Bzip2-2.031 Compress::Raw::Bzip2 - Low-Level
Interface to bzip2 compres
bsdpan-Compress-Raw-Zlib-2.030 Compress::Raw::Zlib - Low-Level Interface
to zlib compressi
bsdpan-Convert-ASN1-0.22 Unknown perl module
bsdpan-DBD-mysql-4.017 DBD::mysql - MySQL driver for the Perl5 Database
Interface
bsdpan-DBI-1.615 DBI - Database independent interface for Perl
bsdpan-Date-Pcalc-6.1 Unknown perl module
bsdpan-Digest-HMAC-1.02 Digest::HMAC - Keyed-Hashing for Message
Authentication
bsdpan-Digest-MD5-2.51 Digest::MD5 - Perl interface to the MD5 Algorithm
bsdpan-Digest-SHA1-2.13 Digest::SHA1 - Perl interface to the SHA-1 algorithm
bsdpan-GDGraph-1.44 GD::Graph - Graph Plotting Module for Perl 5
bsdpan-GDTextUtil-0.86 GD::Text - Text utilities for use with GD
bsdpan-IO-Compress-2.030 IO::Compress::Base - Base Class for
IO::Compress modules
bsdpan-MD5-2.03 MD5 - Perl interface to the MD5 Message-Digest Algorithm
bsdpan-MIME-Base64-3.09 MIME::Base64 - Encoding and decoding of base64
strings
bsdpan-MIME-tools-5.428 MIME::Body - the body of a MIME message
bsdpan-MailTools-2.07 Unknown perl module
bsdpan-Net-IP-1.25 Net::IP - Perl extension for manipulating IPv4/IPv6
address
bsdpan- Task-Weaken-1.03 Task::Weaken - Ensure that a platform has weaken
support
bsdpan-libwww-perl-5.837 LWP - The World-Wide Web library for Perl
bsdpan-perl-ldap-0.4001 Unknown perl module
ca_root_nss-3.12.6 The root certificate bundle from the Mozilla Project
clamav-0.96.3_2 Command line virus scanner written entirely in C
curl-7.21.1 Non-interactive tool to get files from FTP, GOPHER,
HTTP(S)
cyrus-sasl-2.1.23 RFC 2222 SASL (Simple Authentication and Security Layer)
cyrus-sasl-saslauthd-2.1.23 SASL authentication server for cyrus-sasl2
db41-4.1.25_4 The Berkeley DB package, revision 4.1
db42-4.2.52_5 The Berkeley DB package, revision 4.2
exim-mysql-4.72 High performance MTA for Unix systems on the Internet
expat-2.0.1_1 XML 1.0 parser written in C
fontconfig-2.8.0,1 An XML-based font configuration API for X Windows
freetype2-2.4.2 A free and portable TrueType font rendering engine
gd-2.0.35_7,1 A graphics library for fast creation of images
gdbm-1.8.3_3 The GNU database manager
gettext-0.18.1.1 GNU gettext package
gmake-3.81_4 GNU version of 'make' utility
gnupg-2.0.16_2 The GNU Privacy Guard
help2man-1.38.2_1 Automatically generating simple manual pages from
program o
jpeg-8_3 IJG's jpeg compression utilities
lha-1.14i_6 Archive files using LZSS and Huffman compression
(.lzh file
libassuan-2.0.0 IPC library used by GnuPG and gpgme
libcheck-0.9.8 A unit test framework for C
libgcrypt-1.4.6 General purpose crypto library based on code used in
GnuPG
libgpg-error-1.8 Common error values for all GnuPG components
libiconv-1.13.1_1 A character set conversion library
libksba-1.0.8 KSBA is an X.509 Library
libltdl-2.2.10 System independent dlopen wrapper
libspf2-1. 2.9_1 Sender Rewriting Scheme 2 C Implementation
libtool-2.2.10 Generic shared library support script
m4-1.4.15,1 GNU m4
mysql-client-5.5.6_1 Multithreaded SQL database (client)
mysql-server-5.5.6_1 Multithreaded SQL database (server)
openldap-sasl-client-2.4.23 Open source LDAP client implementation with
SASL2 support
otrs-2.4.7_3 Open Ticket Request System
p5-Algorithm-Diff-1.1902 Perl interface to compute differences between
two objects
p5-Convert-BinHex-1.119 Perl module to extract data from Macintosh
BinHex files
p5-Crypt-OpenSSL-Bignum-0.04 OpenSSL's multiprecision integer arithmetic
p5-Crypt-OpenSSL-RSA-0.26 Perl5 module to RSA encode and decode strings
using OpenSSL
p5-Crypt-OpenSSL-Random-0.04 Perl5 interface to the OpenSSL
pseudo-random number generat
p5-Crypt-PasswdMD5-1.3_1 Perl module that provides interoperable
MD5-based crypt() f
p5-Enco de-Detect-1.01 An Encode::Encoding subclass that detects the
encoding of d
p5-Error-0.17016 Perl module to provide Error/exception support for
perl: Er
p5-ExtUtils-CBuilder-0.2703,1 Compile and link C code for Perl modules
p5-ExtUtils-Install-1.54 Perl extension to install files from here to there
p5-ExtUtils-ParseXS-2.22.03 Converts Perl XS code into C code
p5-GD-2.45 A perl5 interface to Gd Graphics Library version2
p5-HTML-Parser-3.68 Perl5 module for parsing HTML documents
p5-HTML-Tagset-3.20 Some useful data table in parsing HTML
p5-IO-Socket-INET6-2.65 Perl module with object interface to AF_INET6
domain socket
p5-IO-Socket-SSL-1.33 Perl5 interface to SSL sockets
p5-IO-stringy-2.110 Perl5 module for using IO handles with non-file objects
p5-MIME-Tools-5.428,2 A set of perl5 modules for MIME
p5-Mail-DKIM-0.38 Perl5 module to process and/or create DKIM email
p5-Mail-POP3Clien t-2.18 Perl5 module to talk to a POP3 (RFC1939) server
p5-Mail-SPF-2.007 Reference implementation of the RFC 4408 SPF protocol
p5-Mail-SpamAssassin-3.3.1_2 A highly efficient mail filter for
identifying spam
p5-Mail-Tools-2.07 Perl5 modules for dealing with Internet e-mail messages
p5-Module-Build-0.3607_1 Build and install Perl modules
p5-Net-DNS-0.66_1 Perl5 interface to the DNS resolver, and dynamic updates
p5-Net-DNS-Resolver-Programmable-0.003 Programmable DNS resolver for
off-line testing
p5-Net-IMAP-Simple-1.2017_1 Perl extension for simple IMAP account handling
p5-Net-SMTP-SSL-1.01_1 An SMTP client supporting SSL
p5-Net-SSLeay-1.36 Perl5 interface to SSL
p5-NetAddr-IP-4.02.8 Perl module for working with IP addresses and
blocks thereo
p5-PDF-API2-0.73_1 'The Next Generation' of Text::PDF::API
p5-Parse-RecDescent-1.965.001 A recursive descent parsing framework for Perl
p5-Socket6- 0.23 IPv6 related part of the C socket.h defines and
structure m
p5-Test-Harness-3.22 Run perl standard test scripts with statistics
p5-Text-CSV-1.19 Composition and decomposition of comma-separated values
p5-Text-Diff-1.37 Text::Diff - Perform diffs on files and record sets
p5-TimeDate-1.20,1 Perl5 module containing a better/faster date parser
for abs
p5-URI-1.56 Perl5 interface to Uniform Resource Identifier (URI)
refere
p5-XML-FeedPP-0.41 Get an RSS file and parse it
p5-XML-Parser-2.40 Perl extension interface to James Clark's XML
parser, expat
p5-XML-TreePP-0.39 Pure Perl implementation for parsing/writing xml files
p5-YAML-Tiny-1.44 Read/Write YAML files with as little code as possible
p5-gettext-1.05_3 Message handling functions
p5-version-0.82 Perl extension for Version Objects
pcre-8.10 Perl Compatible Regular Expressions library
perl-thread ed-5.12.2_2 Practical Extraction and Report Language
pkg-config-0.25_1 A utility to retrieve information about installed
libraries
png-1.4.3 Library for manipulating PNG images
portupgrade-2.4.6_4,2 FreeBSD ports/packages administration and
management tool s
pth-2.0.7 GNU Portable Threads
python26-2.6.6 An interpreted object-oriented programming language
razor-agents-2.84 A distributed, collaborative, spam detection and
filtering
re2c-0.13.5 Compile regular expression to C (much faster final
code tha
ruby-1.8.7.248_5,1 An object-oriented interpreted scripting language
ruby18-bdb-0.6.5_1 Ruby interface to Sleepycat's Berkeley DB revision 2
or lat
screen-4.0.3_8 A multi-screen window manager
unzoo-4.4_2 A zoo archive extractor
wget-1.12_2 Retrieve files from the Net via HTTP(S) and FTP














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