Hi Kevin, On Wed, Jun 29, 2005 at 12:41:48PM -0700, Kevin Kasner wrote:
When a customer logs in to the UI and zooms into an existing ticket, they have the option of attaching a webrequest to the ticket.
Unfortunately, the next state of the ticket defaults to Closed-Resolved. This has caused a couple of customers to accidentally close their tickets then wonder why we never got back to them...
I looked in the Config.pm and Defaults.pm files but could not find a next ticket state for webrequests that can be used to change the default...
I think you are looking for $Self->{CustomerPanelDefaultNextComposeType} = 'open'; This is the default. Have you manualy changed the states?
Kevin
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