Hi all, Just installed otrs and now trying it out all the features... However there's a few things I'd like to achieve here, but unfortunately haven't been able to find any help on the mailing list archive - so I ask them here: 1) Rejects/drop/ignore all incoming mails through the PostMaster pipe that is not originating (From: email address) from an existing customer in the database record. *As I manually create accounts for my clients, this will allow me to ditch away all possible spams :) 2) Whenever a customer submit a new request through e-mail, an auto-responder is sent back to the customer acknowledging receipt of the request and includes the ticket's number. Seems a very common feature in a helpdesk system but how come it is not implemented? Hope you guys can help. Thanks! Best regards, Au Yong