alexander@nautae.eti.br wrote : [...]
But the system has to: make it possible to "jail" user groups like: "john works at presidency area and only IT professionals from president area can answer/see john's calls. Bob works at infrastructure area and can see/answer all calls. Only a admin group can see/answer all the calls and any other group can only see/answer calls from its own group".
So... does anybody knows if OTRS can handle that?
Hello Alexander, this should be possible with group rights (easy) or ACLs (more complex), please read the following manual chapters to form an opinion : http://doc.otrs.org/2.4/en/html/x1045.html http://doc.otrs.org/2.4/en/html/c2172.html Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de