Hello Adam, Since every user's working hours are related with a calendar, you can configure it to fulfills your needs. Go to the SysConfig and search for the calendar you want to modify. i.e., for Calendar 1: TimeWorkingHours::Calendar1 To leave a flexible time reporting calendar, uncheck all the working hours in the desired calendar. I hope this helps! Regards, Elva On 11/9/2010 1:28 PM, Adam Retter wrote:
In our OTRS system, we are having some problems with Time Reporting being very strict. Several of our users often cannot get past the Time Reporting screen. It seems that we have to report times for every day, and if we have not done any work on that day we have to put the day as 'On Vacation'.
We work here in a very flexible way, is it possible to configure a more flexible approach to time keeping in OTRS, whereby we can just report the hours that we do, on the days that we do them. Without being bothered by the system to input times or vacations for days when we have not actually worked?
Thanks Adam.