Hi Joerg, On Mon, Jul 12, 2004 at 02:11:03PM +0200, _ext Reuter, Joerg (Werkstudent ASW 6 ) wrote:
we are testing OTRS to process incoming mail for one of our teams. So far it went fine, but over the weekend something broke somehow :-( Incoming e-mails get lost, no new ticket is generated; creating tickets from the web interface works, though. I have pasted the (hopefully) important part of ~otr/var/log/procmail-2004-07.log below, maybe someone can help me out here? Please understand that I am not very experienced with OTRS (yet?); I also searched the mailing list archives, but all I found that looked similar did have to do with updating OTRS and/or the database ... and I'm pretty sure I didn't update OTRS :-/ I noticed that in the SQL statement stated in the error message the value for ticket_priority_id is missing, but I don't know how to interpret that.
Thanks in advance, Joerg
ERROR: OTRS-PM-17 Perl: 5.8.1 OS: linux Time: Mon Jul 12 13:47:18 2004
Message: No TypeID for 3 normal found!
That sounds easy. It looks like you change the priority names in ticket_priority? It it is so, you also need to tell OTRS what the new default priority is: [Kernel/Config.pm] # PostmasterDefaultPriority # (The default priority of new tickets.) [default: '3 normal'] $Self->{PostmasterDefaultPriority} = 'some new name'; [...] See also: http://doc.otrs.org/1.2/en/html/priority.html Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!