Re: [otrs] use a different customer db(s)

26 Aug 2005

      Hi Daniel,

Daniel Balan wrote:
...
Let's say I have two customer dbs containing information about my customers.
When a message is sent to my tech department I would like to read  from those dbs and if the customer found (search after email address) to display some info and to set ticket priority to 4 (high).
Does anyone have an implementation like this or have a clue on how to do it?
It's easy to use different customer dbs. Just configure

     $Self->{"CustomerUser"} = {
         Name => 'Database Backend',
         Module => 'Kernel::System::CustomerUser::DB',
     [...]

     $Self->{"CustomerUser1"} = {
         Name => 'Database Backend',
         Module => 'Kernel::System::CustomerUser::DB',
     [...]

     $Self->{"CustomerUser2"} = {
         Name => 'Database Backend',
         Module => 'Kernel::System::CustomerUser::DB',
     [...]

and so on...

But the auto set of "4 (high)" is not so easy. There you need to create 
your own PostMaster post filter.

PS: There is a upcoming developer manual (beta) if you or somebody needs 
this http://otrs.de/~me/doc-developer/en/
...
Thanks,
Daniel
Martin

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Re: [otrs] use a different customer db(s)

Martin Edenhofer