Hello,

 

Any idea for this issue?

Thanks!

Zoltan

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of BIRO Zoltan
Sent: Friday, February 14, 2014 2:08 PM
To: otrs@otrs.org
Subject: [otrs] ACL question

 

Hi All,

 

I’m playing with ACL for service assignment. If I configured to set priority 5 for this CustomeID it’s working, when I open a new ticket the priority setting up to priority 5 automatically.

My problem is when I configure the Service it’s doesn’t shows anything in the new ticket service field.

 

What did I wrong?

OTRS version 3.3.4 and my ZZZACL.pm:

 

# OTRS config file (automatically generated)

# VERSION:1.1

package Kernel::Config::Files::ZZZACL;

use strict;

use warnings;

use utf8;

sub Load {

    my ($File, $Self) = @_;

 

# Created: 2014-02-14 13:21:50 (zoltan.biro@amaris.com)

# Changed: 2014-02-14 13:46:23 (zoltan.biro@amaris.com)

$Self->{TicketAcl}->{"Service CustomerID"} = {

  'Possible' => {

    'Ticket' => {

      'Service' => [

        'GENERIC::TEST'

      ]

    }

  },

  'PossibleNot' => {},

  'Properties' => {

    'CustomerUser' => {

      'UserCustomerID' => [

        'AMACN'

      ]

    }

  },

  'PropertiesDatabase' => {},

  'StopAfterMatch' => 0

};

 

}

1;

 

Thanks!

Zoltan

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