Re: [otrs] SOAP troubles

Hi Arnold, On Nov 18, 2009, at 5:28 PM, wrote:

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On Nov 17, 2009, at 2:05 PM, wrote:

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Can't call method "Dispatch" on an undefined value at /opt/otrs/bin/cgi-bin/rpc-example.pl line 33.

I'm now at a point where I can create a new ticket via SOAP, but it gets no data (not even a TN if I look in the agent interface). PHP still gives me an error 'no element found at line 1, column 0, byte -1 at /usr/lib/perl5/XML/Parser.pm line 187'. You may call $OTRS_HOME/bin/otrs.checkModules to see if Perl Modules are missing.

I'm lost.... If I'm correct than the only change in OTRS is setting the SOAP user and password. I've also set these directly in the rpc.pl under $User and $Password (to be on the safe side). I'm running OTRS 2.4.5. Can someone post a small working script in PHP (preferred) or Perl, that just creates a new ticket? Please have a look at this email: http://www.mail-archive.com/otrs@otrs.org/msg27899.html

hth Markus -- Markus Esche Customer Development OTRS AG Europaring 4 94315 Straubing Deutschland T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg Amtsgericht: Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer Treffen Sie ((otrs)) auf dem IIR Service Desk Forum in Mainz und erfahren Sie vom 24.-25. November 2009 mehr über OTRS an Stand 12!