Hi everyone,
I have recently made a fresh install of OTRS and edited the ticket statuses and priorities to my own needs; I then discovered this leads to problems processing the mail if the default states are not configured correctly.
I fixed this now, but this problem has resulted in a couple of mails being stuck in my queue:
aron@boson:/opt/otrs/var/spool$ ls -la
total 32
drwxrwsr-x 2 otrs www-data 4096 2010-02-01 09:48 .
drwxrwxr-x 13 otrs www-data 4096 2010-01-30 20:22 ..
-rw-r--r-- 1 otrs www-data 5756 2010-02-01 09:09 problem-email-3a722d2e7ca7f009e7452a4499fd2827
-rw-r--r-- 1 otrs www-data 4967 2010-01-31 22:03 problem-email-9b9863011cc60fe81df863e7bad74692
-rw-r--r-- 1 otrs www-data 6538 2010-02-01 09:18 problem-email-d91410338ab3c9f4ec45a6b6cbc02bc1
Is there a way to fix this and manually insert these mails into the queue?
--
Best regards,
Aron Rotteveel