Re: [otrs] Connection to platform failed

23 Sep 2012

      ok, from your response, i understand that the script in config.pm are
executed on new incoming event.. i thnik that these events are:

   - new email fetched
   - customer login
   - agent login

is that correct?

On 22 September 2012 23:52, Gerald Young  wrote:
...
It may be possible to do that as Config.pm is perl ... "How?" You'd
have to search for Net::Ping or query the LDAP module itself to set
the auth method based upon the LDAP availability.
On Sat, Sep 22, 2012 at 1:13 PM, Stefano Ricci
 wrote:
...
hi to all... i user otrs 3.1.7 to work with my company customer and
today i
have some problems.
my configuration is that: otrs in datacenter connected with customers
active
directory throught vpn connections and, if the customer is small, only
the
local database.
today the vpn connection go down for 2 customers, and the platform block
the
login for agents and others customers... to solve the problem i remove
the
customers unreachable from config.pm...
i want to know if is possible write some code in config.pm to check with
ping the primary domain controller status, and if is offline, ignore the
part of code that connect this active directory...
thanks fo the help
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