It depends what data is passed to the template in the first instance. I'm not sure if full customer information is.
________________________________
From: otrs-bounces@otrs.org on behalf of Sarper SARIDAL
Sent: Wed 28/10/2009 12:22 AM
To: otrs@otrs.org
Subject: [otrs] Dashboard customization possible.
Hi all ,
With the code below adding it to the AgentDashboardTicketGeneric.dtl file
i made it possible to see the customer information (customermail@customerdomain.com) format at the dashboard screen.
Is it possible to see it as real name/full name. It should be possible but i don't know which QDATA i should call..
Can someone help me about it.
Thanks
Sarper
<td width="10%">
ID"}"onmouseover="window.status='$JSText{"Customer history"}';
return true;"
onmouseout="window.status='';">