Mike, This is how I got it to work. I also have it working on version 2 even though the message below refers to version 1.3.2. http://lists.otrs.org/pipermail/otrs/2005-December/009772.html Hope this helps... Mike otrs-request@otrs.org wrote:
1. OTRS (Active Directory) still doesn't work. (Mike Pietersen)
I have had OTRS working when using the cookie based user authentication, but when I changed over to AD authentication it no longer works.
All I get is:
Can't locate object method "new" via package "Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/CustomerUser.pm line 80, <PRODUCT> line 4.
This "<PRODUCT> line 4." Error will increment and get larger if you hit refresh multiple times.
I haven't modified the CustomerUser.pm at all, but I have modified the Config.pm to outline what they have on OTRS's website.
It should be working, right?
I probably haven't configured it properly, so I'm looking for some suggested direction on which angle to approach this at.