On Wed, Jan 21, 2009 at 11:22 PM, Mikael Kermorgant < mikael.kermorgant@gmail.com> wrote:
Now, I have : * a queue for our IT staff (10 agents), let's call it "ITqueue". It belongs to group "IT". * 300 customers in our ldap backend, which all belong to group "Clients" ( $Self->{CustomerGroupAlwaysGroups} = ['Clients']; )
I would like to give these customers read and create rights on the "ITqueue", but can't figure how. I think I should associate them all to a role ("Client") that would have ro & create rights on group "IT", but how would I automatically give this role to all these 300 customers ?
Hello, I've ended associating all customers to group IT. From what I've tested, things seem quite OK this way : they are allowed to see their own tickets but not others, and create new ones from the web interface. $Self->{CustomerGroupAlwaysGroups} = ['Clients', 'IT']; Regards, -- Mikael Kermorgant