On Tue, Feb 10, 2004 at 10:34:19AM +0100, Robert Kehl wrote:
but i have discovered two strange things in customer area:
Order by don't take care of the "show closed/open ticket" state. When i order i show only open tickets.
This is a configurable option on http://localhost/otrs/index.pl?Action=AdminCustomerUser.
Sorry, but I don't find any option related...
In form New Ticket I didn't show any operator/queue in combo box...
These are the possible options to reshape the dropdown:
# CustomerPanelSelectionType # (To: seection type. Queue => show all queues, SystemAddress => show all system # addresses;) [Queue|SystemAddress] $Self->{CustomerPanelSelectionType} = 'Queue'; # $Self->{CustomerPanelSelectionType} = 'SystemAddress';
# CustomerPanelSelectionString # (String for To: selection.) # use this for CustomerPanelSelectionType = Queue # $Self->{CustomerPanelSelectionString} = 'Queue: <Queue> - <QueueComment>'; $Self->{CustomerPanelSelectionString} = '<Queue>'; # use this for CustomerPanelSelectionType = SystemAddress # $Self->{CustomerPanelSelectionString} = '<Realname> <<Email>> - Queue: <Queue> - <QueueComment>';
Yes, the configuration it's ok, but the combo it's empty...
bugs or my mis-under-intelligence?:)
That's what _you_ say ;-)) :))
Thanks Matteo