Re: [otrs] Postmaster filters - custom headers?

Hi, can you describe more detailed what you want to achieve? As long as you write your own PostMaster filter module, you can set/use all headers you want. Standard OTRS can handle only the headers set in the SysConfig. - Renée On 19.12.2011 19:54, Ugo Bellavance wrote:

Hi,

If I want to use a custom header to set a value in OTRS, can I use X-OTRS-TicketValue1?

If not, would it break things if I'd use the X-OTRS-SLA header value and modify it using a posmaster filter?

Thanks,

Ugo

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