$Self->{TicketAcl}->{'P1-A1-AD1-5'} = {
Properties => {
Process => {
ActivityDialogEntityID => ['AD1'],
},
Ticket => {
Type => ['Type1'],
#DynamicField_Categoria => ['CUSTOMER SUPPORT'],
#DynamicField_SubCategoria => ['[RegExp]^BUSINESS APPLICATIONS'],
},
},
Possible => {
Ticket => {
Service => ['[RegExp]^Customer Support::Business*'],
State => ['open'],
},
},
};
What did you try in ACL? Could we see a sample? What version OTRS?
On Thu, Jan 23, 2014 at 4:16 PM, Alvaro Cordero <alvaro@gridshield.net> wrote:
---------------------------------------------------------------------Hello, I have been working on a deployment where we have two dynamic Fields Called Category and SubCategory and then the services are defined based on those two fields.I have been working on filtering the Services Available based on the selection of the above dynamic Fields, but no matter what combination of properties I do, I cannot get the ACL to work.I can filter services based on ticket type though.Has anyone achive something like that?Thanks
--
___________________________
Alvaro Cordero Retana
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